Recently I got stung hard by a business manager that got angry at me when I did not call and was a no show at her service establishment because of an emergency. So she got even with me by charging the services to my gift card and gave all the staff that were scheduled to provide beauty and rejuvenating services an excessive tip. She made sure she used my entire gift card because in the tiny print it said “no cash value”. Then I was banned from her salon and day spa.
What goes around comes around and my husband said that the salon manager booked a lunch today at the country club where he is the GM and she guaranteed 28 guests and only 17 showed up.
Normally when she guarantees guests and then less show up. My husband has been waiving the guarantee and only charges her for actual guest. . However not today. Today she was charged for the guarantee of 28 guest and the staff that worked her special event were tipped a standard 20% tip on the total charges, plus there was a service fee for room setup.
(20% tips on food and beverage service is normal for parties of 10 or more)
She was furious, but was reminded that there was a guarantee of guest and food was prepared for these guests, extra staff was scheduled to set up the room and service event plus extra line chefs were scheduled to work her party, due to high volume day and her special menu.. She was reminded that this was business, nothing personal, however the club could not absorb the costs for no shows when she gave a guarantee of guests.
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